All | Free Search for: Call Center Case Study

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ...

DOWNLOAD GET FULL VER Cost: $39.95 USD, 39.95 EUR
License: Shareware
Size: 2.3 MB
Download Counter: 191

Released: March 01, 2007 | Added: March 04, 2007 | Viewed: 433

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 263.7 KB
Download Counter: 40

Released: September 23, 2008 | Added: November 30, 2008 | Viewed: 168

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...

DOWNLOAD GET FULL VER Cost: $648.00 USD, 498.00 EUR
License: Shareware
Size: 2.1 MB
Download Counter: 10

Released: February 08, 2007 | Added: December 01, 2008 | Viewed: 133

Recording telephone conversations is essential nowadays. With a hard-copy of a telephone call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your...

DOWNLOAD GET FULL VER Cost: $34.95 USD
License: Shareware
Size: 337.1 KB
Download Counter: 16

Released: February 05, 2007 | Added: February 08, 2007 | Viewed: 278

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 323.2 KB
Download Counter: 25

Released: November 01, 2005 | Added: November 04, 2005 | Viewed: 238

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the...

DOWNLOAD GET FULL VER Cost: $149.00 USD
License: Shareware
Size: 4.7 MB
Download Counter: 4

Released: February 17, 2005 | Added: February 20, 2005 | Viewed: 257

TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer...

DOWNLOAD GET FULL VER Cost: $26.90 USD, 19.90 EUR
License: Shareware
Size: 4.7 MB
Download Counter: 4

Released: February 24, 2007 | Added: February 27, 2007 | Viewed: 172

Phone recorder and Voice Mail center: Phone Recorder Plus 1.1 is a software allows you recording many hours of phone calls and save them into professional log. also, Phone Recorder Plus supports with full answering machine features. general point: Automatically records incoming calls, Records...

DOWNLOAD GET FULL VER Cost: $49.00 USD
License: Shareware
Size: 1.4 MB
Download Counter: 33

Released: February 20, 2007 | Added: February 23, 2007 | Viewed: 501

Dictation Buddy is a Windows based program that records your voice from a microphone or telephone connection and saves the recording as a compressed sound file that you can play, edit, send, or publish. Dictation Buddy can be used to transcribe a recording or to record phone conversations from...

DOWNLOAD GET FULL VER Cost: $32.95 USD
License: Shareware
Size: 809.5 KB
Download Counter: 7

Released: December 10, 2001 | Added: January 01, 2005 | Viewed: 183

Would you like to record phone calls ? 'Red Call Recorder 1.1' is the perfect way. When accepting a call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the call,...

DOWNLOAD GET FULL VER Cost: $22.50 USD
License: Shareware
Size: 920.8 KB
Download Counter: 9

Released: February 20, 2007 | Added: February 23, 2007 | Viewed: 221

WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external...

DOWNLOAD GET FULL VER Cost: $7.00 USD
License: Shareware
Size: 1.4 MB
Download Counter: 15

Released: December 28, 2006 | Added: December 31, 2006 | Viewed: 298

CleverCell Phone Manager is an easy-to-use logging, multimedia and synchronization software designed for mobile phones. Every cell phone owner can take advantage of using this software! Program can automatically log and synchronize data of your GSM phone with PC. It also has Multimedia Center for...

DOWNLOAD GET FULL VER Cost: $24.95 USD
License: Shareware
Size: 1.2 MB
Download Counter: 4

Released: February 25, 2005 | Added: February 28, 2005 | Viewed: 163

Today there do not exist any efficient way of making a phone call to a number not stored in the mobile phone. Bluetooth PC Dialer has been developed to solve this issue. With Bluetooth PC Dialer a phone call is never more then one click away independent of where the number is located. Bluetooth...

DOWNLOAD GET FULL VER Cost: $9.95 USD
License: Shareware
Size: 2.4 MB
Download Counter: 147

Released: December 01, 2005 | Added: December 04, 2005 | Viewed: 537

How to Study and Teaching How to?  Study is a perfect guide on various techniques for quick?  and effective digestion of everything that we study. It also includes tips on how one can effectively impart knowledge to any audience. Whether your are a Student of a Teacher How To Study is a...

DOWNLOAD GET FULL VER Cost: $19.95 USD
License: Shareware
Size: 450.4 KB
Download Counter: 5

Released: March 30, 2006 | Added: April 02, 2006 | Viewed: 260

Audio Army Promotion Board Study Guide. Let the computer quiz you, by reading the questions and answers aloud. It never tires and is always ready to study when you are. It can be your dedicated study partner. Version 2.0 with many updates. New state of the are voices, improved help, auto read...

DOWNLOAD GET FULL VER Cost: $15.00 USD
License: Shareware
Size: 88.9 MB
Download Counter: 1

Released: August 07, 2006 | Added: August 10, 2006 | Viewed: 239

A digital flash card program to aid in the study of any subject. You are able create and edit your own cards. These cards can then be saved to a file and reopened for studying. Cards can be edited and added to a saved file. Maximum cards per file is based on computer memory up to a total of 15000...

DOWNLOAD GET FULL VER Cost: $26.95 USD
License: Shareware
Size: 3.9 MB
Download Counter: 7

Released: June 06, 2002 | Added: January 01, 2003 | Viewed: 147

Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in...

DOWNLOAD GET FULL VER Cost: $35.00 USD
License: Shareware
Size: 1.8 MB
Download Counter: 20

Released: August 22, 2005 | Added: August 25, 2005 | Viewed: 440

MSCExec allows you to call OS command or launch an application right from your script. You can set parameters for the call and check results.

DOWNLOAD GET FULL VER Cost: $58.95 USD
License: Shareware
Size: 120.9 KB
Download Counter: 2

Released: March 03, 2005 | Added: March 06, 2005 | Viewed: 141

ProProfs FREE A+ Certification Exam Study Guide. This CompTIA A+ study guide covers hardware (core) exam objectives. Our notes serve as a+ certification exam study guide covering all hardware topics on just 4 pages. Study for the A+ hardware exam anytime and anywhere with these portable A+ notes....

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 435.0 KB
Download Counter: 797

Released: September 06, 2005 | Added: September 09, 2005 | Viewed: 5390

The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computer??™s modem. This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls while you??™re away...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 308.4 KB
Download Counter: 4

Released: April 15, 2002 | Added: January 01, 2003 | Viewed: 204