All | Free Search for: Call Center Case Study

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 263.7 KB
Download Counter: 128

Released: September 23, 2008 | Added: November 30, 2008 | Viewed: 2010

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording....

DOWNLOAD Cost: $39.95 USD, 39.95 EUR
License: Shareware
Size: 2.3 MB
Download Counter: 291

Released: March 01, 2007 | Added: March 04, 2007 | Viewed: 3385

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...

DOWNLOAD Cost: $648.00 USD, 498.00 EUR
License: Shareware
Size: 2.1 MB
Download Counter: 11

Released: February 08, 2007 | Added: December 01, 2008 | Viewed: 1624

Recording telephone conversations is essential nowadays. With a hard-copy of a telephone call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your...

DOWNLOAD Cost: $34.95 USD
License: Shareware
Size: 337.1 KB
Download Counter: 29

Released: February 05, 2007 | Added: February 08, 2007 | Viewed: 1937

How to Study and Teaching How to?  Study is a perfect guide on various techniques for quick?  and effective digestion of everything that we study. It also includes tips on how one can effectively impart knowledge to any audience. Whether your are a Student of a Teacher How To Study is a...

DOWNLOAD Cost: $19.95 USD
License: Shareware
Size: 450.4 KB
Download Counter: 10

Released: March 30, 2006 | Added: April 02, 2006 | Viewed: 1805

Audio Army Promotion Board Study Guide. Let the computer quiz you, by reading the questions and answers aloud. It never tires and is always ready to study when you are. It can be your dedicated study partner. Version 2.0 with many updates. New state of the are voices, improved help, auto read...

DOWNLOAD Cost: $15.00 USD
License: Shareware
Size: 88.9 MB
Download Counter: 8

Released: August 07, 2006 | Added: August 10, 2006 | Viewed: 2154

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the...

DOWNLOAD Cost: $149.00 USD
License: Shareware
Size: 4.7 MB
Download Counter: 39

Released: February 17, 2005 | Added: February 20, 2005 | Viewed: 2001

ProProfs FREE A+ Certification Exam Study Guide. This CompTIA A+ study guide covers hardware (core) exam objectives. Our notes serve as a+ certification exam study guide covering all hardware topics on just 4 pages. Study for the A+ hardware exam anytime and anywhere with these portable A+ notes....

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 435.0 KB
Download Counter: 1485

Released: September 06, 2005 | Added: September 09, 2005 | Viewed: 19014

Scan a whole text and ranks all used words according to frequency. Word frequency counter. A simple but amazing tool.  discover what words you over use. ideal for writers.  study political discuss.  Bible study aid. indispensable tool to the web designer. useful...

DOWNLOAD Cost: $14.95 USD
License: Shareware
Size: 814 B
Download Counter: 13

Released: December 03, 2008 | Added: December 07, 2008 | Viewed: 1824

Virtual FlashCards 2 includes the creation of multimedia flashcards, smart study options to maximize study time, an integrated online FlashCard swapping system, multiple print options, and more. FlashCards can be text, pictures (with answer regions), and sounds. Advanced study options show you...

DOWNLOAD Cost: $16.99 USD
License: Shareware
Size: 3.4 MB
Download Counter: 3

Released: August 19, 2002 | Added: January 01, 2003 | Viewed: 1185

StudyX is a great program to help students study for tests. Useful for any subject from school to work including: memorizing foreign language, practice math, study science terms, vocabulary words, study material for work, and previous test questions... Get the benefits of note cards without...

DOWNLOAD Cost: $39.85 USD
License: Shareware
Size: 4.0 MB
Download Counter: 4

Released: May 18, 2006 | Added: May 21, 2006 | Viewed: 1485

A digital flash card program to aid in the study of any subject. You are able create and edit your own cards. These cards can then be saved to a file and reopened for studying. Cards can be edited and added to a saved file. Maximum cards per file is based on computer memory up to a total of 15000...

DOWNLOAD Cost: $26.95 USD
License: Shareware
Size: 3.9 MB
Download Counter: 12

Released: June 06, 2002 | Added: January 01, 2003 | Viewed: 1711

TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer...

DOWNLOAD Cost: $26.90 USD, 19.90 EUR
License: Shareware
Size: 4.7 MB
Download Counter: 9

Released: February 24, 2007 | Added: February 27, 2007 | Viewed: 1558

Phone recorder and Voice Mail center: Phone Recorder Plus 1.1 is a software allows you recording many hours of phone calls and save them into professional log. also, Phone Recorder Plus supports with full answering machine features. general point: Automatically records incoming calls, Records...

DOWNLOAD Cost: $49.00 USD
License: Shareware
Size: 1.4 MB
Download Counter: 61

Released: February 20, 2007 | Added: February 23, 2007 | Viewed: 3420

How to Use Your Mind A Psychology of Study: Being a Manual for the Use of Students and Teachers in the Administration of Supervised Study How to use Your Mind by Harry D. Kitson, PH.D. is a very useful handbook for both teachers and students. It explores the basics of comprehension and...

DOWNLOAD Cost: $19.95 USD
License: Shareware
Size: 427.3 KB
Download Counter: 7

Released: April 16, 2006 | Added: April 19, 2006 | Viewed: 1968

Dictation Buddy is a Windows based program that records your voice from a microphone or telephone connection and saves the recording as a compressed sound file that you can play, edit, send, or publish. Dictation Buddy can be used to transcribe a recording or to record phone conversations from...

DOWNLOAD Cost: $32.95 USD
License: Shareware
Size: 809.5 KB
Download Counter: 18

Released: December 10, 2001 | Added: January 01, 2005 | Viewed: 1847

Minerva is a program intended to help you in the study of almost any topic: create "study books" -or download them from our public library (www.philosoft.net)- and include in them everything you'd like to memorize when studing languages, chemistry, geography... and just let Minerva work! Minerva...

DOWNLOAD Cost: $18.00 USD
License: Shareware
Size: 7.7 MB
Download Counter: 3

Released: November 05, 2004 | Added: November 08, 2004 | Viewed: 1490

CleverCell Phone Manager is an easy-to-use logging, multimedia and synchronization software designed for mobile phones. Every cell phone owner can take advantage of using this software! Program can automatically log and synchronize data of your GSM phone with PC. It also has Multimedia Center for...

DOWNLOAD Cost: $24.95 USD
License: Shareware
Size: 1.2 MB
Download Counter: 7

Released: February 25, 2005 | Added: February 28, 2005 | Viewed: 1444

WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external...

DOWNLOAD Cost: $7.00 USD
License: Shareware
Size: 1.4 MB
Download Counter: 26

Released: December 28, 2006 | Added: December 31, 2006 | Viewed: 2296

Would you like to record phone calls ? 'Red Call Recorder 1.1' is the perfect way. When accepting a call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the call,...

DOWNLOAD Cost: $22.50 USD
License: Shareware
Size: 920.8 KB
Download Counter: 22

Released: February 20, 2007 | Added: February 23, 2007 | Viewed: 1764