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LBE Desktop Helpdesk Feedback System
LBE Desktop Helpdesk Info
License: Shareware | Author: Leigh Business Enterprises Ltd. | Requirements: 25 MB Hard disk space, Javascript enabled browser
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
Leigh Business Enterprises Ltd. Software
- LBE Attachment Stripper for MS Outlook - Remove attachments from your Outlook emails. Optionally save the attachments to a hard disk and insert a link to them into the message
- LBE Calendar Deduplicator for MS Outlook - Automatically delete duplicate Calendar items from MS Outlook. Move them to your Deleted folder or another of your choice. Prefix duplicates with a phrase of your choice.
- LBE Contact Deduplicator for MS Outlook - Automatically delete duplicate Contacts from MS Outlook. Move them to your Deleted folder or another of your choice. Prefix duplicates with a phrase of your choice.
- LBE Contact Tidy Up for MS Outlook - Tidy up Contact names - Remove any accidental double-spaces. Capitalizie the first letter of each word in name and address fields.
- LBE Email Deduplicator or MS Outlook - Automatically delete duplicate emails. Move them to your Deleted folder or another of your choice. Prefix duplicates with a phrase of your choice. Specify what criteria need to consider emails as duplicates.
- LBE Email Scheduler - Send newsletters to customers,friends, family. Schedule recurring emails. Keep in touch by email. * Send emails to your colleagues, friends and family * Use it for automatic reminders * Doesn't require Outlook or Outlook Express * Supports HTML
- LBE Resource Booker - Room & Equipment Booking web based software. Ideal for businesses, schools, colleges etc. Easy to install and set-up. Simple to use, no training required. Create bookings with ease from your web browser, ensuring your equipment is ready when you are.
- LBE Spam Tool - Deletes spam without you ever having to see it, based on key word/phrases. Monitor multiple accounts.Specify a list of phrases/words that identify a message as spam. Monitor multiple email accounts. Delete blank emails. Delete foreign language emails
- LBE Web Helpdesk - Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
- LBE Web Tools - Monitor up to 4 websites - even the best web servers in the world will go down occasionally. This tool lets you monitor up to 4 web sites so that you at least know before your customers/end-users tell you! Open multiple websites with a single click.
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