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LBE Desktop Helpdesk Download
LBE Desktop Helpdesk 186
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
Size: 4.4 MB | Download Counter: 7
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Related Software
- LBE Web Helpdesk - Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
- VersaSRS HelpDesk - FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.
- rapidHELP - rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
- Jet Service Desk - High-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management.
- Active Web Helpdesk - Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
- BridgeTrak Help Desk Software - Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message bar, query, reports, product/contract tracking, etc
- Request Tracker - For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
- Computer Admin Pro - Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.
- Global Site Support - Customer Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems.
- Easy-CSS - For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.
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