ErlangXLS Download

ErlangXLS 1.0

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•  AnswerWIN - AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.
•  Advanced Call Center - An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
•  Request Tracker - For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
•  WhoCalls - WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed.
•  Phone Recorder Plus - Phone recorder, Voice Mail center, professional log, forward calls to e-mail, a personal web-site, a personalized answering mode and a different alert sign for each caller, Hidden Service, flags and priority for each call.. and much more... try it!
•  Phone Call Recorder - All telephone conversations will be monitored and recorded after you install the program. Caller ID information will be logged as well.
•  TapiRex - TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.
•  rapidHELP - rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
•  Call Alert! - Call Alert! enables your PC to recognize the caller without the need to answer by announcing Caller ID information with voice, alerting you immediately when a new call arrives. Supports talking Caller ID, Call Block, and Windows XP style tooltips.
•  Dictation Buddy - Dictation Buddy -advanced audio recording, transcribing, annotating, and publishing program. Record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations.