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ErlangXLS

ErlangXLS 1.0

Category: Business & Productivity Tools / Application | Author: CC-Logic

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 263.7 KB
Download Counter: 128

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

OS Support: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2000
Language Support: English, German

Released: September 23, 2008 | Added: November 30, 2008 | Viewed: 2006
 

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