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AnswerWIN
AnswerWIN 2.0
Category:
Business & Productivity Tools / Application
| Author: CC-Logic
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Cost: $648.00 USD, 498.00 EUR
License: Shareware
Size: 2.1 MB
Download Counter: 11
In addition to AnswerWIN with graphical user interface, there is another product AnswerXLS which provides the complete function set as Excel addins.
The core of these products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.
OS Support:
Language Support:
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- ErlangXLS - ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
- Advanced Call Center - An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
- Phone Recorder Plus - Phone recorder, Voice Mail center, professional log, forward calls to e-mail, a personal web-site, a personalized answering mode and a different alert sign for each caller, Hidden Service, flags and priority for each call.. and much more... try it!
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- Voice Call - Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause.
- Queuing Model Excel - Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
- Caller ID Events - Caller ID Events 1.1 is a software that will tell you who the caller is - by name, by number, by picture, by sound and even by voice.
- TapiRex - TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.
- Phone Calls Filter - Are you bothered with unwanted phone call ? not anymore ! Set filters for incoming phone calls. Use categorized answering modes - such as: hanging up, personalized greetings etc... Free trial.
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