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Queuing Model Excel Feedback System

Queuing Model Excel Info

License: Shareware | Author: Bizpep | Requirements: Microsoft Excel

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
 
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Bizpep Software

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  • Product and Supplier Profitability Excel Icon Product and Supplier Profitability Excel - Identify the true costs associated with your products and suppliers. This software is suitable for all resale business operations regardless of size. It allows you to build a complete product/supplier database with cost and profit analysis.
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  • Shift Scheduler Continuous Excel Icon Shift Scheduler Continuous Excel - Build a roster to your specifications, allocate staff automatically, and generate a printable roster, all at the click of a button. Compact and user friendly with default values for ease of use. Full operational instructions.
  • Wage Calculator Excel Icon Wage Calculator Excel - Define your staff roster schedules and calculate your wage costs with ease. A base wage and up to six additional wage loadings are definable while Department, Area and staff can be configured to suit almost any business strucure and size.
 

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