All | Free Search for: Call Center Customer Service

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the...

DOWNLOAD GET FULL VER Cost: $149.00 USD
License: Shareware
Size: 4.7 MB
Download Counter: 4

Released: February 17, 2005 | Added: February 20, 2005 | Viewed: 253

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 263.7 KB
Download Counter: 40

Released: September 23, 2008 | Added: November 30, 2008 | Viewed: 168

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...

DOWNLOAD GET FULL VER Cost: $648.00 USD, 498.00 EUR
License: Shareware
Size: 2.1 MB
Download Counter: 10

Released: February 08, 2007 | Added: December 01, 2008 | Viewed: 133

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the...

DOWNLOAD GET FULL VER Cost: $27.00 USD
License: Shareware
Size: 150.9 KB
Download Counter: 18

Released: July 16, 2001 | Added: January 01, 2003 | Viewed: 401

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all...

DOWNLOAD Cost: $0.00 USD
License: Demo
Size: 45.0 MB
Download Counter: 11

Released: January 10, 2005 | Added: January 13, 2005 | Viewed: 243

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are...

DOWNLOAD GET FULL VER Cost: $99.00 USD, 99.00 EUR
License: Shareware
Size: 9.3 MB
Download Counter: 10

Released: March 16, 2006 | Added: March 19, 2006 | Viewed: 230

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ...

DOWNLOAD GET FULL VER Cost: $39.95 USD, 39.95 EUR
License: Shareware
Size: 2.3 MB
Download Counter: 191

Released: March 01, 2007 | Added: March 04, 2007 | Viewed: 433

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis,...

DOWNLOAD GET FULL VER Cost: $395.00 USD
License: Shareware
Size: 38.0 MB
Download Counter: 56

Released: May 30, 2008 | Added: May 30, 2008 | Viewed: 520

DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and...

DOWNLOAD GET FULL VER Cost: $595.00 USD
License: Shareware
Size: 32.2 MB
Download Counter: 15

Released: March 30, 2007 | Added: April 02, 2007 | Viewed: 286

4Sales CRM is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. 4Sales CRM is the affordable, team-based customer management solution that will help you gain control of...

DOWNLOAD GET FULL VER Cost: $199.00 USD
License: Demo
Size: 9.9 MB
Download Counter: 8

Released: February 14, 2004 | Added: February 17, 2004 | Viewed: 294

Phone recorder and Voice Mail center: Phone Recorder Plus 1.1 is a software allows you recording many hours of phone calls and save them into professional log. also, Phone Recorder Plus supports with full answering machine features. general point: Automatically records incoming calls, Records...

DOWNLOAD GET FULL VER Cost: $49.00 USD
License: Shareware
Size: 1.4 MB
Download Counter: 33

Released: February 20, 2007 | Added: February 23, 2007 | Viewed: 499

Terrasoft CRM is developed specially for mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM is easy-to-use and and easy-to-implement. It contains all the ultimate CRM functions for...

DOWNLOAD GET FULL VER Cost: $299.00 USD
License: Demo
Size: 12.2 MB
Download Counter: 1

Released: November 02, 2005 | Added: January 11, 2006 | Viewed: 120

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records...

DOWNLOAD Cost: $19.95 USD
License: Shareware
Size: 2.9 MB
Download Counter: 0

Released: December 14, 2004 | Added: December 17, 2004 | Viewed: 158

Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave....

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 3.1 MB
Download Counter: 40

Released: June 12, 2008 | Added: June 16, 2008 | Viewed: 765

The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computer??™s modem. This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls while you??™re away...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 308.4 KB
Download Counter: 4

Released: April 15, 2002 | Added: January 01, 2003 | Viewed: 204

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 323.2 KB
Download Counter: 25

Released: November 01, 2005 | Added: November 04, 2005 | Viewed: 236

For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring Events such as a maintenance program or weekly...

DOWNLOAD Cost: $29.95 USD
License: Commercial
Size: 53.1 KB
Download Counter: 6

Released: April 30, 2004 | Added: May 03, 2004 | Viewed: 191

Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search...

DOWNLOAD Cost: $0.00 USD
License: Freeware
Size: 4.4 MB
Download Counter: 120

Released: March 18, 2005 | Added: March 21, 2005 | Viewed: 706

PHULmonty integrates the following functions to aid in business operations, and CRM: Order Entry Account and payment on account management Order invoices and Account Statements A real time online Sales Monitor (see sales totals changes as they occur) Sales reports, by product,...

DOWNLOAD Cost: $89.00 USD
License: Freeware
Size: 13.4 MB
Download Counter: 0

Released: January 01, 2003 | Added: January 01, 2003 | Viewed: 150

Need not port mapping, need not dynamic DNS, control computers inside the LAN of your customer with any program you like. Remote Maintenance into Intranet! For provide servings to customers, are you often need to operate customer??™s computers? But if the computers of customer are inside their...

DOWNLOAD GET FULL VER Cost: $199.00 USD
License: Shareware
Size: 983.8 KB
Download Counter: 4

Released: May 10, 2007 | Added: May 13, 2007 | Viewed: 336