AnswerWIN

AnswerWIN 2.0

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•  ErlangXLS - ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
•  Advanced Call Center - An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
•  Phone Recorder Plus - Phone recorder, Voice Mail center, professional log, forward calls to e-mail, a personal web-site, a personalized answering mode and a different alert sign for each caller, Hidden Service, flags and priority for each call.. and much more... try it!
•  Request Tracker - For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
•  Red Call Recorder - Would you like to record phone calls ? Red Call Recorder 1.1 is the perfect way ! this a must have tool: record, edit and save many hours of phone calls to a common compressed wave file (up tp 1.1KBps) - all with just a click of your mouse.
•  Voice Call - Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause.
•  Queuing Model Excel - Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
•  Caller ID Events - Caller ID Events 1.1 is a software that will tell you who the caller is - by name, by number, by picture, by sound and even by voice.
•  TapiRex - TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.
•  Phone Calls Filter - Are you bothered with unwanted phone call ? not anymore ! Set filters for incoming phone calls. Use categorized answering modes - such as: hanging up, personalized greetings etc... Free trial.