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123 Live Help Chat Server Software
123 Live Help Chat Server Software 2.1
Category:
Internet & Networking / Chat
| Author: TopCMM Software Corp.
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Cost: $599.00 USD
License: Shareware
Size: 17.8 MB
Download Counter: 81
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
*Real-time Text Chat & Optional Video Chat for Staff
123LiveHelp java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and is completely web-based, so the end users don't need to download any plug-in application to chat directly with staff.
*One to One Chat
between (potential) customers and agent.
*Visitors Waiting in Queue
to get the permission to chat with agent.
*Chat Transfer
from one representative to another.
*Canned Answers
Agent has predefined answers to serve clients more efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*Member or Guest
Visitors can choose to directly chat as guest, or register to keep his identity.
*Multiple Chat Requests
One agent can chat with multiple clients, multiple agents are also supported.
*Push URL
Push web pages to the visitor.
*Custom UI
Customizable client interface, and skin collection to choose the right style from.
*Integrate External Database
of your existing portal or forum.
*Auto-detect User Details
Auto-detect extensive visitors information including IP address and country, display summary in agent window.
*Backend Monitor
Admin has overall power to monitor all the conversation that are currently in progress. *Sound Notification
*Department Management
*Account Management
*Search Transcripts
Requirements: Sun J2SDK1.4.x
OS Support:
Language Support:
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